Frequently Asked Questions

What are the sizes available? 

Please refer to the size chart for more information. 

What is the payment mode? 

We accept payments via Credit Cards ( Master, Visa and Amex)

Returns & refunds? 

Request for an exchange or return must be made within 14 days upon receipt of the items. Exchange is applicable to the same item in a different size, based on stock availability. Both refund and exchange cover only the value of the item, excluding shipping, export duty and other tax charges, unless it is justifiable that the goods delivered is incorrect or faulty. 

Items should be returned unused and with all tags still attached. All items including the original packaging must be included with your return. 

Please refer to our terms and conditions for more detail about our return policy.

Shipping? 

Shipping is provided by DHL for overseas shipping and by local courier for domestic delivery. Note that customers outside of Singapore are responsible for all taxes and duties.

When can I receive my items?

Once your order has been accepted and fulfilled, items will be shipped out within 3 working days. In your confirmation email, you'll received the tracking number. 

Delivery will take about 3-5 working days depending on which region you are in. Note that Pois Boutique shall not be liable for any delays due to unforeseen circumstances in the course of the transportation.